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We're currently experiencing high volumes. We are aiming to respond to you within 3-4 business days. Sending multiple emails regarding one inquiry will not result in a quicker reply.

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Product Information

To help expedite your request, please upload at least one photograph showing your Moen product and illustrating what you may be encountering. Please upload only photos taken by you, rather than images you find online. These photos, along with a photo of your proof of purchase will decrease the interactions necessary to resolve your issue. You can upload your photographs in the following formats: jpg, jpeg, pjpeg, gif, tif, tiff, png, doc, docx, pdf, ppt, and pptx. Sorry, our form does not take zip or rar files. If you don’t feel your issue requires a photograph, please check the first drop down box on this form to make sure your inquiry applies.
Maximum file size 5MB
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Maximum file size 5MB
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Maximum file size 5MB
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If your request is concerning an existing Moen product in your home, please provide details of the issue(s) you are experiencing with your product.
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  • Do you have model or serial number?
  • Enter your product model number
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  • Are you the original owner
  • Proof of Purchase Available
  • Date Purchased
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