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1-800-465-6130

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We're currently experiencing high volumes. We are aiming to respond to you within 3-4 business days. Sending multiple emails regarding one inquiry will not result in a quicker reply.

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Product Information

To help expedite your request, please upload at least one photograph showing your Moen product and illustrating what you may be encountering. Please upload only photos taken by you, rather than images you find online. These photos, along with a photo of your proof of purchase will decrease the interactions necessary to resolve your issue. You can upload your photographs in the following formats: jpg, jpeg, pjpeg, gif, tif, tiff, png, doc, docx, pdf, ppt, and pptx. Sorry, our form does not take zip or rar files. If you don’t feel your issue requires a photograph, please check the first drop down box on this form to make sure your inquiry applies.
Maximum file size 5MB
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Maximum file size 5MB
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Maximum file size 5MB
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If your request is concerning an existing Moen product in your home, please provide details of the issue(s) you are experiencing with your product.
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  • Enter your product model number
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- Moen Support Team

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Contact Us

Call Moen Canada 1-800-465-6130

M-F 8:00am to 6:30pm EST

Closed on All Nationally Observed Holidays



Parts & Service Department

(Located in Oakville, ON only)


As of July 13, 2020, Parts Counter will be open for curbside pickup only.


To place an order for curbside pickup, contact us via phone at 1-800-465-6130 or e-mail at TECHNICAL.SERVICE@MOEN.COM.


Curbside Pickup Hours of Operation: 8:30AM - 4:00PM

Closed on weekends and all nationally observed holidays