To help expedite your request, please upload at least one photograph showing your Moen product and illustrating what you may be encountering. Please upload only photos taken by you, rather than images you find online. These photos, along with a photo of your proof of purchase will decrease the interactions necessary to resolve your issue. You can upload your photographs in the following formats: jpg, jpeg, pjpeg, gif, tif, tiff, png, doc, docx, pdf, ppt, and pptx. Sorry, our form does not take zip or rar files. If you don’t feel your issue requires a photograph, please check the first drop down box on this form to make sure your inquiry applies.
If your request is concerning an existing Moen product in your home, please provide details of the issue(s) you are experiencing with your product.
Thank you for taking time to send feedback, we value all of your comments, questions and concerns. Please allow up to two business days for our response.
- Moen Support Team
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Call Moen Canada 1-800-465-6130
January to March 27: M-F 7:30am to 7:00pm EST
After March 27: M-F 8:00am to 6:30pm EST
Closed on All Nationally Observed Holidays
Parts & Service Department
(Located in Oakville, ON only)
Closed until Further Notice
Closed on weekends and all nationally observed holidays