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Consumer Support

Contact Us

Moen is here to help!

General questions regarding installation or cleaning and care of Moen products, may be answered by visiting our Frequently Asked Questions page.

  • Call Moen Canada 1-800-465-6130

    7:30am to 7:00pm EST Monday through Friday
    Closed on weekends and all nationally observed holidays.

    Parts & Service Department (Located in Oakville, ON only)

    7:30am to 5:00pm EST Monday through Friday
    Closed on weekends and all nationally observed holidays.
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If you are not a resident of Canada or the U.S., please visit our international sites for more information.

Si vous préférez voir les écrans en français, veuillez cliquer ici

Help us serve you better!
To prevent a delay in processing your request, please complete all required fields with accurate information.
Installation year is crucial as many of our products have changed over the years.

If you have an account, please log in now to begin populating the contact form with your information.

Select the reason that best describes the nature of your inquiry.

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  1. Webmail is generally responded to within 48 hours.
    Weekends and recognized holidays may extend this timeframe.
  2. For literature or warranty replacement parts please include a mailing address and phone number.

  3. (ANA NAN) The postal code is a six-character alpha-numeric code in the format "ANA NAN", where "A" represents an alphabetic character and "N" represents a numeric character. A postal code is made up of two 3-character segments separated by a space/blank.

  4. - - For literature or warranty replacement parts please include a mailing address and phone number.

    The nature of your request may require your mailing address or contact by phone for resolution.

  5. Product Information

  6. For assistance with your Moen product please provide product details below. In order to assist you we need either the model number and finish for the product or a clear picture of the product you have in your home. If you know the model number and have a photo, please provide both.

    If you are not able to provide a model number or picture of your product, please contact us at 1-800-465-6130
    for assistance.

    1. Model number, finish and installation dates will help verify the correct model and generation of your Moen product. To facilitate your request, please complete as much information as possible or upload a picture.

      Can't find the model or series number?
      Click here for help.

    2. Model number, finish and installation dates will help verify the correct model and generation of your Moen product. To facilitate your request, please complete as much information as possible or upload a picture.

    1. Image(s) - File(s)
      Upload up to 3 files to help illustrate your request.

      If requesting full replacement product (including trim, accessories, faucets, and sinks) please attach pictures to facilitate the request. Proof of purchase may also be required.

      Maximum file size 8 MB

      If requesting full replacement product (including trim, accessories, faucets, and sinks) please attach pictures to facilitate the request. Proof of purchase may also be required.

      Maximum file size 8 MB

      If requesting full replacement product (including trim, accessories, faucets, and sinks) please attach pictures to facilitate the request. Proof of purchase may also be required.

      Maximum file size 8 MB

      Acceptable files include jpg, jpeg, pjpeg, gif, tif, tiff, png, doc, docx, pdf, ppt, pptx
      Unacceptable files include zip, rar.

      Need suggestions for what types of photos will help resolve your request? If so, click here.

  7. Are you the original owner?
  8. Proof of Purchase Available?
  9. / / (mm/dd/yyyy) Model number, finish and installation dates will help verify the correct model and generation of your Moen product. To facilitate your request, please complete as much information as possible or upload a picture.

  10. Additional Information

  11. If your request is concerning an existing Moen product in your home,
    please provide details of the issue(s) you are experiencing with your product.

Notice: We collect personal information on this site. To learn more about how we use this information see our Privacy Policy.

Your communication is non-confidential and non-proprietary. Any communication or transmitted material to this site by e-mail or otherwise; including any data, questions, comments, suggestions or the like is, and will be treated as, non confidential and non-proprietary. Anything you transmit may be edited by or on behalf of Moen, may or may not be posted to this site at the sole discretion of Moen and may be used by Moen or its affiliates for any purpose. This includes, but is not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Moen is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the site for any purpose whatsoever. This includes, but is not limited to, developing, manufacturing and marketing products using such information.

Consumer Support