Consumer Support

Moen is here to help!

General questions regarding installation or cleaning and care of Moen products, may be answered by visiting our Frequently Asked Questions page.

If you are not a resident of Canada or the U.S., please visit our international sites for more information.

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To prevent a delay in processing your request, please complete all required fields with accurate information.
Installation year is crucial as many of our products have changed over the years.

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Select the reason that best describes the nature of your inquiry.

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1. Purpose

2. Subject
   -- Please Select -- Assorted Accessories Club Moen Details Club Moen Elite Details Consumer Support/Product Support Email I Received from Moen Image Library - Photography Requests International Customer Literature Product Information Replacement Parts Report an Issue with this Website U.S. Customer Warranty Other

3. Contact Information

4. First Name
   Last Name

5. Address

   For literature or warranty replacement parts please include a mailing address and phone number.

6. City
   Province
   -- Please Select -- Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon

7. Postal Code

8. Daytime Phone
   - - For literature or warranty replacement parts please include a mailing address and phone number.

9. Email Address

10. Verify Email Address

11. Product Information

12. Model/Series Number
    Model number, finish and installation dates will help verify the correct model and generation of your Moen product. To facilitate your request, please complete as much information as possible or upload a picture.

    Can't find the model or series number? Click here for help.

13. Color
    -- Please Select -- Antique Brass Antique Bronze Antique Nickel Autumn Black Black Opal Black Opal/Polished Brass Brushed Bronze Brushed Chrome Brushed Chrome/Chrome Brushed Chrome/Matte Black Brushed Nickel Brushed Nickel/White Brushed Platinum Brushed Platinum/Chrome California Orange (BC) Chrome Chrome/Black Chrome/Polished Brass Chrome/White Classic Brushed Nickel Classic Gold Classic Gold/Pebbled Cream Classic Stainless Classic Stainless/Matte Black Copper Ebony Elegant Purple (BC) Flourishing Yellow (BC) Glacier Graphite Grey, Light Grey, Silver Hammered Nickel Ivory Matte Black Matte Pewter Mediterranean Bronze Mediterranean Bronze Microban Metallic Nickel Nickel/Matte Black Oak Wood Oak, Rich Oil Rubbed Bronze Old World Bronze Paintable Pewter Platinum Platinum/Chrome Platinum/Polished Brass Polished Brass Polished Brass/Chrome Rouge Royal Blue (BC) Sand Sandstone Satin Nickel Satine Silver, Matte Soft Grip Black Spot Resist Brushed Nickel Spot Resist Brushed Nickel Microban Spot Resist Stainless Spot Resist Stainless Microban Spot Resist Stainless/Chr Spot Resist Stainless/SoftGrip Stainless Stainless Steel Stainless/Matte Black Tuscan Bronze Wheat White White, Luna Wood Wrought Iron Model number, finish and installation dates will help verify the correct model and generation of your Moen product. To facilitate your request, please complete as much information as possible or upload a picture.

14. Are you the original owner?
    Yes No
15. Proof of Purchase Available?
    Yes No
16. Date Purchased
    / / (mm/dd/yyyy) Model number, finish and installation dates will help verify the correct model and generation of your Moen product. To facilitate your request, please complete as much information as possible or upload a picture.

17. Additional Information

18. Comments

19. Image(s)

    Have a picture to help illustrate your request? Upload up to 3 images below.
    Acceptable files include jpg, jpeg, pjpeg, gif, tif, tiff, png, doc

    If requesting full replacement product (including trim, accessories, faucets, and sinks) please attach pictures to facilitate the request. Proof of purchase may also be required.

    Maximum file size 5 MB

    If requesting full replacement product (including trim, accessories, faucets, and sinks) please attach pictures to facilitate the request. Proof of purchase may also be required.

    Maximum file size 5 MB

    If requesting full replacement product (including trim, accessories, faucets, and sinks) please attach pictures to facilitate the request. Proof of purchase may also be required.

    Maximum file size 5 MB

20. Preferred Method of Contact

21. Would you like us to respond to this message?

    1. Yes, contact me by email.
    2. Yes, contact me by phone.
    3. No reply is necessary.

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