For Professionals: Trade Resources | Commercial

Privacy Policy

Welcome to the website of Moen ("Moen").

Moen wants you to know what information we learn about you including when you visit our Internet and mobile sites, what we do with that information and any other information you voluntarily provide us through our sites or by other means and how you can view or change the information we have. This privacy policy describes our information collection and use practices. It does not apply to information you might provide to one of our partners or affiliates.

Information Collected

There are three types of information that we can learn about you. Each type of information can be used in a different way.

  1. Internet-related Information - generic statistical and demographic information that we gather passively from visitors to our Internet and mobile sites.
  2. Personal information that you provide when registering, purchasing a product, entering a promotion or making contact with us.
  3. You may be sending us physical location information. This information may reveal your actual location, such as GPS data, or it may not, such as when you submit a partial address to look at a map of the area.

Internet-Related Information Gathered Passively

We collect Internet-related Information from visitors to our sites, including the referring URL, your IP address, which browser you used to come to the site, the country, state or province, the pages of our site that you viewed during your visit and any search terms entered on our site, for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our site. We track customers' traffic patterns throughout their online sessions, including which pages or specific URLs a customer views while using the site. We use your Internet-related information to diagnose problems with our servers and software and to administer our sites. We may share aggregated statistics about pages viewed on our site, demographic information, GPS information and sales and other shopping information with third parties to enrich your visitor experience.

Actively Collected Personal Information You Provide

If you provide information about yourself by registering on a page, filling out a survey, purchasing a product, entering a promotion (including contests, sweepstakes, offers and rebates) or otherwise voluntarily telling us about yourself or your activities, we will collect and use that personal information to respond to your request, and for other business purposes, including identifying consumer preferences and improving our products and services and the content of our sites. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the site. Please note that if you provide an email address and choose to access the site through links we send to that email account, Moen and two third-parties Moen has contracted with may collect personally identifiable information about your behavior, including purchasing behavior, time spent on the Site, and any downloaded materials. This information will only be used for remarketing purposes by Moen and will not be sold to any third party. We may also contact you by email, regular mail, fax, text message, or telephone from time to time with information about our new products and services, special offers, upcoming events and changes to this Site. If you do not wish to be contacted by all or any of these methods, you may let us know by sending an email message to us at webmaster@moen.com. Please be sure to give us your exact name and address, and your detailed request so we can respond appropriately.

Your Consent

We will only collect, use and disclose your personal information with your consent, which may be express or implied, depending on the circumstances. Your consent may be implied, such as in connection with registration, filling out a survey, purchase of a product, entering a promotion, a request to provide you with information or otherwise telling us about yourself or your activities. You may opt out of our use of your information for marketing purposes. If we intend to use your information for purposes other than those that we have identified when we collect it, we will seek your consent. When you visit our sites or provide personal information to us by any means, you signify your consent to our collection, use and disclosure of your information in accordance with this Privacy Policy. You may at any time withdraw or change your consent to our use or disclosure of your personal information, or request us to delete it from our files, subject to legal and contractual restrictions, by notifying us as described in the final section of this policy. However if you withdraw your consent related to a product or service, we may not be able to provide that product or service.

We will only send email, text or other electronic messages to you if you have requested information from us, purchased a product or have some other business relationship with us, or have otherwise agreed to receive emails, texts or other electronic messages from us. Any electronic communications that you receive from us will identify Moen as the sender, enable you to contact us directly and provide for a means of unsubscribing from further messages.

How To Access Or Modify Your Personal Information

You have the right to access and modify your personal information. If you have registered with the site, you can access or modify your stored personal information by accessing the "My Account" area of the site, or you can access and change your personal information by contacting us at webmaster@moen.com or by contacting our [Privacy Office] as described in the final section of this policy. Your information will be updated within 10 business days.

Sharing Information

If you provide us with your consent, we may share your personal information with our affiliates and business partners with whom we have joint marketing arrangements. We may also give you the opportunity, at the time that you provide us with your contact information, to have your information shared with other third parties or posted on this site for reasons we will describe at the time we make the request. If you do not want us to share your personal information with our marketing affiliates and business partners, then please let us know by contacting us at webmaster@moen.com or at our [Privacy Office] as described in the final section of this policy.

We have arranged with third party providers to help us with marketing services and information gathering. They may collect anonymous information about your visits to our sites, and your interaction with our products and services. They may also use information about your visits to our and other Web sites to target information for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.

Regardless of whether you have provided us with consent, we will share your information with those companies that perform certain functions on our behalf under contract to us, and as may be necessary to comply with applicable laws, police investigations, or in legal proceedings where disclosure of such information is required by law. Moen will also disclose to a third party your name, address, e-mail address, member name and any other personal information in connection with an assignment, sale, joint venture, or other transfer or disposition of a portion or all of the Moen service, or the assets, business or shares of Moen.

Links To Other Websites

On our sites, we may provide as a convenience to you links to other websites, including sites operated by us, our partners, associates, or independent third parties. These links are provided as a convenience to you. Each website has its own privacy practices, as described in that site's privacy policy. Those practices may be different than the practices described herein, and we urge you to read each website's privacy policy carefully before you use or submit information to that site. Additionally, to the extent that you follow a link to a website operated by an independent third party, please be aware that we exercise no authority or control over that third party, and cannot and are not responsible for any information that you may submit at that site.

Where Do We Store And How Do We Secure Your Personal Information

Your personal information will be kept in a database held on servers kept in a physically and technologically secure environments located in [Kansas, Ohio, Texas, and Utah] accessed only by authorized personnel or contractors who are required to keep your information confidential. All transmissions of your credit card information are encrypted. We also have in place internal procedures to confirm general company compliance with this Policy.

Your information will be transferred to Moen, located in the Province of Ontario, Canada, which location may be outside of your own country, and by providing us with your information, you are consenting to such transfer. Although we will use all reasonable efforts to safeguard the confidentiality of any personal information collected, we will not be liable for disclosure of personal information obtained due to errors in transmission or the unauthorized acts of third parties.

Important Note To Kids

We do not wish to obtain personal information from children under 16 who are using our sites unsupervised. Before providing us your name, address, e-mail address or any other personal information, be sure to ask your parents or guardian for permission.

User Name And Password

You are responsible for maintaining the confidentiality of your user name and password. You shall be responsible for all uses of your membership, whether or not authorized by you. You agree to immediately notify Moen of any unauthorized use of your user name or password.

Cookies

Like many other commercial sites, we may utilize a standard technology called a "cookie" to collect information about how our site is used. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a Web site recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by a Web site other than the one that set the cookie. Cookies can track that you are authenticated to the site, personalize home pages, or identify which parts of a site have been visited. Our cookies may collect your domain name and track your selections through our site. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your e-mail address. The cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site.

For information about how to disable cookies, please consult your web browser's help menu.

We reserve the right to change or update this policy at any time by posting a notice that we are changing our privacy policy or by sending an e-mail message to previously registered visitors.

Transfer of Information Outside of Canada

The personal information that you provide to us may be transferred outside of Canada for processing. We may store personal information on servers located in other jurisdictions, including the United States. Please note that the privacy laws in such jurisdictions differ from Canadian privacy laws and that in some jurisdictions your personal information may be accessed by law enforcement authorities or the courts. If you would like to obtain more information about our policies and practices with respect to our transfer and processing of personal information outside of Canada, please contact us in any of the ways described in the following section.

What To Do If You Have Questions Or Concerns About Your Information, Or If You Need To Contact Us

If you need information or have any questions or concerns about this Privacy Policy or our use of your personal information, or wish to review all of your personal information or change any consent you previously provided to us, you may contact our [Privacy Office] via email at CanadianPrivacyOffice@moen.com, or by telephone at 1-800-465-6130.

This policy is effective as of 2011

http://www.moen.ca/legal-notice

Moen
2816 Bristol Circle
Oakville, ON
L6H 5S7