What personal information does Moen collect? We ask you to provide certain personal information to create an account on our web sites, to receive literature, to purchase a product or find a supplier near you, to register your purchase of a product or for warranty-related service, to participate in a survey or contest, or when you contact us with questions, comments or a request for service. You may choose not to provide us with the information we request, but it may limit our ability to provide you with the product, service or feature you have requested. The personal information we collect depends on the nature of your communication or request. To create an account, you will be required to provide your name, postal code and e-mail address. To log in using an existing account, you will be required to provide your e-mail address and password. To register to receive literature, you will be required to provide your name, postal code, e-mail address and country of residence. To purchase a product or part online, you will be required to provide your name, e-mail address, shipping address, telephone number, product selection and credit card information. To register your purchase of a product or for warranty-related service, you will be required to provide your name, address and information about your product purchase. To contact us with questions, comments or a request for service, you will be required to provide your name, e-mail address, phone number and details regarding the subject matter of your communication or request. You may also choose to provide us with additional, optional information such as your date of birth, marital status, household, socio-economic, demographic and preferences information, and additional product purchase information. Attention kids: If you are 16 or younger, be sure to ask your parents or guardian for permission before sending any personal information. In addition, we also collect non-identifiable, aggregate statistical and demographic information about the use of our web sites, including times of access, browser types, Internet addresses of referring pages, and pages visited most often. When you visit moen.com or our other web sites, we also recognize your domain name (e.g. aol.com or interport.net), but not your e-mail address. For more information about our use of 'cookies', please see the section below entitled 'Cookies'. How does Moen use the personal information it collects? Moen uses the personal information it collects to respond to your request for a product or service, to improve its products, services, and our web sites and to provide you with a customized, individual experience and personalized service. In the case of warranty or customer service related communications, we maintain a record of such communications in the event you contact us again. We may use your personal information to administer product warranties or to contact you in the case of product recalls or notices. We may also use your personal information for our own marketing purposes such as occasional e-mail updates and mailings with information about new products or promotions. If you do not want to receive such e-mails or mailings from Moen, you may opt out when you register or otherwise provide personal information. You may also remove your name from our mailing list by notifying us in the manner described in the section below entitled 'How to contact us'. Moen will not sell your personal information to any third party Moen will not reveal to any third party your personal information, except in connection with processing your online order (see below) and except to the extent necessary to comply with applicable laws, police investigations, or in legal proceedings where disclosure of such information is required by law. We may disclose demographic information in aggregate form to third parties. Your consent We will only collect, use and disclose your personal information with your consent, which may be express or implied, depending on the circumstances. Your consent may be implied, such as for required information in connection with product registration, administration of a contest, a request to receive literature or to provide you with product and service information. Your consent also may be implied when you respond to a customer satisfaction survey - we will use your information to assist in evaluating our products and services in order to improve them. You may opt out of our use of your information for marketing purposes or our collection and use of additional information, including product preferences and socio-economic information. If we intend to use your information for purposes other than those that we have identified when we collect it, we will seek your consent. When you visit our web sites or provide personal information to us by any means, you signify your consent to our collection, use and disclosure of your information in accordance with this Privacy Policy. You may notify us that you do not wish us to use any of the information that you have provided for any optional purposes by so indicating when you provide the information or by notifying us in the manner described in the section below entitled 'How to contact us'. You may decline to provide us with any optional information in any form submitted in connection with any of our programs. Cookies Like many other commercial sites, we may utilize a standard technology called a 'cookie' to collect information about how our site is used. A cookie is a small data text file, which a web site stores on your computer's hard drive (if your web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a web site recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by a web site other than the one that set the cookie. Cookies can securely store a customer's password, personalize home pages, identify which parts of a site have been visited or keep track of selections, such as those selected in a 'shopping cart'. Our cookies may collect your domain name and track your selections through our site. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your e-mail address. The cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site. You may turn off the cookie function by adjusting your web browser preferences. However, if you do this you may not be able to use all portions of our web sites, particularly pages requiring registration. How to contact us If you have any questions, comments or concerns regarding our Privacy Policy, or if you wish to review, update or correct your information or change any consent you previously provided to us, you may contact our Privacy Office by e-mail at CanadianPrivacyOffice@moen.com, by telephone at (905) 829-3400 or 1-800-465-6130, Ext. 167, or by mail at Moen Inc., Privacy Office, 2816 Bristol Circle, Oakville, ON L6H 5S7. Privacy Policy Changes Moen reserves the right to update this Privacy Policy at any time by posting a notice on this site. This Privacy Policy was last updated on 10/25/2007.
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